Speech technology has been evolving on many fronts, and while the changes are hard to follow, the benefits are very compelling. For enterprises, most of the use cases are in the contact center where customer expectations are becoming harder to address with legacy voice technologies. In industry analyst Jon Arnold’s most recent article for EM360, Natural Language Technology (NLG), while not necessarily new, is perhaps one of the most innovative speech-driven AI technologies as it comes into its own in the enterprise application space. While the range of applications is practically limitless, perhaps the strongest enterprise use case at the moment is Business Intelligence (BI) where the supporting platforms and systems provide the richest source of company data used for all levels of decision-making.
Read Jon’s deep dive into how NLG’s application can tap into the greater value of the data that’s both being generated by and housed within your enterprise.
READ THE ENTIRE ARTICLE HERE > Enterprise Management 360